Questions dog owners ask us

Every 4 to 8 weeks suits most coats. Long and curly coats like the shorter end. We will tell you what yours needs.

Yes. Puppies can come once they have had their second vaccination. Their first visit is short and gentle.

Just your dog on a lead, and their vaccination card on the first visit. We have towels, treats and everything else.

A bath takes about 1 hour 15 minutes. A full groom takes about 3 hours. We give you a time to collect when you drop off.

We find most dogs settle quickly once their owner has left, so we ask you to drop off and collect. If your dog needs you nearby, tell us and we will work something out.

Tell us when you book. We give nervous dogs extra time, a quiet space and breaks, and we never rush them.

Prices start from the amount on our prices page. The final price depends on your dog's size and coat, and we confirm it when we meet your dog.

We take card, cash and bank transfer. You pay when you collect your dog.

Please give us 24 hours' notice to move or cancel. Late cancellations lose the £10 deposit.

Yes. Matting needs extra time and can be sore, so we talk to you first. We never shave a dog without asking.

Often, yes. Tell us about it when you book, and we will plan a visit that suits your dog. If we think a groom isn't right for them, we will say so.